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FAQ

  • How to build a playground?

    A First, we need to measure the size of your playground, then we will design the play area for you, after you confirm that there is no problem with the design drawing, we will manufacture the product for you, and ship it to you after completion.
  • Are your playground structures safe?

    A Certainly! We are a playground produced by a professional factory, which is produced in strict accordance with EN 1176 and ASTM 1487 playground standards to ensure children's safety when playing.
  • What is the warranty on your products?

    A 5 years warranty for upright metal posts and plastic roofs and panels, it can be replaced for some easy-broken parts, like screw caps.
  • Do you offer custom playground design service?

    A Yes, we provide custom playground designs for free until you are satisfied.
  • Can I install the play equipment myself?

    A Yes you can install it by yourself as long as you follow the installation instructions.
  • How shall I place an order?

    A You may click “Contact us” to place an order, our sales will contact you and follow up with you.
  • How long will it take to get my order?

    A Our lead time is 7~30 days depends on the complexity of your playgrounds.
  • Is there need a certificate for fire pit?

    A Gas fire pits have certificates, wood fire pits do not require certificates.
  • Your company is a trade company or manufacturer?

    A My company is a trade company owns playground and fire pit factories in Zhejiang,China.
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